Operations Manager - Social Housing

Ellerslie, Auckland

He kaupapa hirahira tēnei mo tētahi tangata ngākau nui nei ki te hiki I te mana o te tangata, ā I te hapai I te ora o te tangata.  Mā te kanohi o te Ao Māori tēnei kaupapa e arahi ki tōna putanga whaihua.

He kōrero mō mātou | About Us 

Kāhui Tū Kaha is a community mental health and social housing organisation under the auspices of Te Rūnanga o Ngāti Whātua. It is a well-established and innovative provider characterised by its diversity and commitment to health and social outcomes for everyone. We strive to uphold our organisational values of manaakitanga, rangatiratanga, and whakawhanaungatanga in all that we do. As a successful applicant, you will enjoy working within an open, culturally diverse organisation with opportunities for further growth and development.

He kōrero mō te tūranga | The Role

This newly created position is pivotal and will suit an experienced manager.  In this role, you will lead, develop and motivate service delivery staff. You will use your specialist social housing knowledge to develop, manage and deliver effective and innovative support services, to guarantee the best outcomes for the clients who access our services.

Key responsibilities

  • Ensure quality services are delivered to all clients, as defined by funding contracts and in accordance with the models of service delivery supported by the organisation and organisational policies.
  • Develop and maintain effective relationships with external groups and key stakeholders at local, regional, and national levels
  • Lead, develop, and motivate a team of service delivery staff to deliver high performance.
  • Actively participate as a key contributor to the Senior Management team.
  • Effectively manage all resources to meet service standards.
  • Develop and improve operational systems to advance the quality of service delivery and reduce risks.

What you will need to have:

  • Relevant tertiary qualification at minimum Level 7
  • Minimum 3 years leading a service delivery team to achieve quality outcomes
  • Comprehensive understanding of the issues related to homelessness
  • Development of operational systems
  • Astute written and verbal communication skills
  • Commitment and ability to apply the principles of Te Tiriti o Waitangi
  • Ideally, you will have some proficiency in Te Reo Māori and knowledge of tikanga Māori

All applicants must have New Zealand Residency, a full and clean driver’s licence, and a clean police record.